Last revised March 2024
Your privacy is of utmost importance to us, and we are committed to ensuring that you understand how we handle your information. This Privacy Policy ("Policy") outlines how ArgenEnergy Ltd. and its subsidiaries ("ArgenEnergy," "we," or "us") collect, use, and safeguard information from users of our websites (such as argen.energy), event attendees, and potential customers. Please note that this policy does not cover information we collect from the use of our products and services ("Offerings"). Information regarding our privacy practices concerning our products and services can be found in your customer agreement. Throughout this Policy, terms such as "user," "customer," "you," and "your" may be used interchangeably.
This Policy does not extend to the personal information processed by ArgenEnergy as a processor or to our employee data. Additionally, your usage of our website is subject to the terms outlined in our website's Terms of Use.
1. How We Collect and Use Data
1.1 What Information Do We Collect?
We may gather personal information from you, such as business contact details, technical unique identifiers, authentication credentials, and other personal data you provide to us. This data may encompass your Internet Protocol (IP) address, browser details, device ID, and information regarding your connection to our Websites or Web Portals (as defined below). In instances where logging in is necessary to access specific parts of our site, we collect usernames, passwords, and other login details to validate your authorization for accessing the feature or Offering. Please note that ArgenEnergy's Websites and Offerings are not aimed at children, and we do not intentionally gather or market personal information from individuals under the age of 16.
1.2 How Do We Collect and Use Your Information?
Our Websites serve as Internet-based platforms for users to gain insight into ArgenEnergy and our Offerings, as well as to engage in communication with us and others. Within our Websites, the web portals (referred to as "Web Portals") grant access to our Offerings. When utilizing our Websites and Web Portals, we collect information, including some that may be deemed personal information in your jurisdiction, for the following purposes:
Information You Provide
Business Contact Information: When you register for one of our events (in-person or virtual), download resources, sign up for a Free Trial of an Offering, or visit our offices, we receive personal details such as your name, phone number, business email address, company name, and country. We utilize this data in alignment with the purpose for which you provided it, such as contacting you about our Offerings or delivering company news, updates, and other ArgenEnergy-related information. Additionally, we may associate personal information you submit, including email addresses, with data collected through other means like cookies, web beacons, or social media plugins to better tailor content delivered to you. You can unsubscribe from future emails by following the instructions in each email or by requesting cessation of such information usage via email to David.rotenberg@argen.energy.
Audio, Electronic, or Visual Information: With your prior consent, we may record some or all of our in-person or virtual events or meetings. These recordings may be used for business and marketing purposes, enhancing our offerings, gauging your satisfaction with or interest in our offerings, and improving user experience.
Links to Other Websites: Our Websites contain links to other websites with privacy practices distinct from ours. If you provide personal information to any third-party sites or services, your data is governed by their privacy policies.
Information Received From Third Party Sources
We may receive personal information about you from third-party sources, such as your name, email address, or other details, where these parties have obtained your consent or are legally permitted or required to disclose your information to us. For instance, we may receive information about individuals interested in our Offerings or joining our company, or when using third-party authentication options to sign up for or log in to our Offerings.
How We Use Your Information
We may utilize the information, including personal data, provided by you or received from third-party sources for various purposes, including but not limited to:
Business and Operations: Running and maintaining our Websites and infrastructure, enhancing customer and user experience, providing support, developing new features and services, processing payments and agreements, managing contests and promotions, analyzing trends, and pursuing other legitimate interests where consent is provided.
Marketing and Commercial Activity: Sending marketing and other communications, conducting joint marketing efforts with partners, digital and direct marketing, connecting you with partners and resellers, and other marketing-related purposes.
Security: Ensuring the security and integrity of our Websites, physical office locations, and Offerings, preventing fraud, maintaining endpoint and network security, and other security-related purposes.
Legal and Compliance: Complying with legal obligations, protecting intellectual property, enforcing legal rights, and other legal and compliance-related purposes.
1.3 How We Share Your Personal Information
We may disclose personal information, including business contact information or aggregated demographic information, about visitors and users of our Websites with our subsidiaries, partners, sponsors, and service providers for the purposes previously outlined. Such disclosures may be considered "sharing" or a "sale" under the California Consumer Privacy Act (CCPA). When personal information is collected through our Offerings, it is made available to the customer who was the source of the information and used as described in this Policy, our agreement with a customer or partner of ArgenEnergy, or otherwise directed by our customers.
Internet Activity Service Providers: We may disclose internet or other electronic network activity information, such as browsing and search history, if advertising and social media cookies are enabled or not disabled.
Social Media Features: Our Websites contain hyperlinks to third-party social media webpages. These pages may collect your IP address and set a cookie to enable proper function. Your interactions with these features are governed by the privacy policy of the providing company.
Event Sponsors: If you register for or attend one of our virtual or in-person events, enter a contest or raffle with us and a sponsor, or use Resources from our website, we may disclose your contact information, content interest information, activity data, and any other collected information, including personal details, to those sponsors for commercial purposes. You often intentionally disclose your details by providing information to sponsors through consent via a registration form or at the sponsor's booth.
Partners and Resellers: We may disclose personal information, such as contact and business details, and content interest and activity details, to our partners and resellers for business purposes, including product support, business communications, and joint marketing efforts. You often intentionally disclose your details by providing information to partners and resellers through consent via a registration form.
Subsidiaries, Corporate Transactions, Professional Services, and Legal Disclosures: For all data categories we collect, we may disclose personal information to our affiliates, subsidiaries, service providers, and agents for business purposes. This includes providing professional services, supporting, maintaining, or securing our Offerings and Websites, and administering activities on our behalf. We may also disclose personal information as required by law or when necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to government requests.
2. Legal Basis for Processing Personal Information (EEA Visitors Only)
If you are a visitor from the European Economic Area or the United Kingdom, ArgenEnergy’s legal basis for collecting and using the personal information collected will depend on the type of personal information and the specific context in which we collect it.We collect personal information (i) as needed to perform a contract, (ii) to process personal information that is in our legitimate interests and not overridden by your rights, (iii) when you provide your consent, (iv) to comply with a legal obligation, (v) to perform a task for the public interest, or (vi) for the protection of your or another’s vital interests.If we collect and use your personal information in reliance on our legitimate interests or those of any third party, we will explain those interests to you at the relevant time through this Policy or upon your request. Typically, legitimate interests involve our every day operations, such as the ability to operate our Offerings, communicate with you to provide our Offerings, respond to your inquiries, or conduct marketing efforts. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our customers.If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact information at the end of this Policy.
3. Cookies and Similar Technologies
When you visit or use our Websites, we or our third-party service providers may utilize industry-standard technologies like "cookies" or similar tools to store specific information on your computer or device ("Cookies"). These Cookies enable us to automatically activate certain features, enhancing your browsing experience. We or our authorized third-party service providers may employ both session cookies (which expire upon closing the Site) and persistent cookies (which remain on your system until deleted).Disabling or deleting Cookies is straightforward. Most browsers offer options to erase cookies from your computer's hard drive, block cookie acceptance, or prompt a warning before storing a cookie. However, disabling or erasing cookies may restrict your online experience. It's important to note that cookies typically store only non-personal information, such as visited web pages and browsing duration.Please be aware that we do not have control over these third-party service providers.
4. Our Offerings
If you use any of our Offerings, we collect the personal information you provide during the sales and/or fulfillment process or when you access and utilize our Partner Program Portal. This personal information may include contact details, purchase history, and usage data.We use this personal information to:- Contact you regarding our Offerings- Provide information about our products and services- Send invoices- Request feedback through surveys to improve user experience- Conduct accounting, auditing, and collection activities- Address inquiries and provide support servicesYour privacy and satisfaction are important to us, and we strive to enhance your experience with our Offerings.
5. How We Protect Your Information
We implement a range of technological and organizational measures to safeguard against unauthorized access, alteration, disclosure, or destruction of customer data and personal information. Our security practices adhere to industry standards to protect the data collected and submitted to us, ensuring its security during transmission and storage.If you have any inquiries regarding the security of your personal information collected through our Offerings or Websites, please feel free to reach out to us at David.rotenberg@argen.energy. Your privacy and security are of utmost importance to us, and we are committed to addressing any concerns you may have.
6. International Data Transfers
As part of ArgenEnergy's global mission, we may store information in various locations worldwide, including the United States and/or Europe, where we or our service providers have facilities. In cases of international data transfer, ArgenEnergy adheres to appropriate mechanisms, such as standard contractual clauses, to ensure the adequate protection of personal information. This approach ensures compliance with relevant data protection regulations and safeguards the privacy and security of individuals' data across borders.
7. Retaining Personal Information
We will maintain your personal information for as long as necessary to fulfill the purposes for which it was collected and for a reasonable period thereafter to adhere to audit, contractual, or legal obligations, or when there is a legitimate interest to do so. Your information will be retained and utilized as required to meet our legal responsibilities, settle disputes, and enforce our agreements. Aggregated or de-identified data may be retained indefinitely or as permitted by applicable laws, as such data does not identify individuals. Personal information stored in automatically generated computer backups or archival copies created as part of our routine information technology systems procedures may also be retained.
8. Residents of the European Economic Area, United Kingdom, and Switzerland
If you reside in the European Economic Area, United Kingdom, or Switzerland and where we are a data controller, your data protection rights are as follows:If you wish to access, correct, update, or request the deletion of your personal information, you can reach out to us using the contact details provided below or via email at David.rotenberg@argen.energy. Additionally, you have the right to object to the processing of your personal information, request restriction of processing, or ask for the portability of your personal data. You can exercise these rights by contacting ArgenEnergy using the contact information provided or by emailing David.rotenberg@argen.energy.
You also have the right to opt-out of receiving marketing communications from us at any time. You can do this by clicking on the “unsubscribe” or “opt-out” link included in the marketing emails we send you. If you wish to opt-out of other forms of marketing, such as telemarketing, please contact us using the provided contact details or by emailing David.rotenberg@argen.energy.
If we have collected and are processing your personal information with your consent, you can withdraw your consent at any time. However, this withdrawal will not affect the lawfulness of any processing conducted prior to your withdrawal, nor will it affect the processing conducted on lawful grounds other than consent.
You also have the right to lodge a complaint with a data protection authority regarding our collection and use of your personal information.
We respond to verifiable requests received from individuals who wish to exercise their data protection rights in accordance with applicable data protection laws. When contacting us, please provide detailed information about the personal information you are requesting to correct, update, amend, or remove, along with the timeframe and manner in which you believe we obtained your personal information. If we obtained your personal information from a customer or third party acting on your behalf, we recommend reaching out to the company or person to whom you provided your information. If you no longer wish to be contacted by one of our customers or if you would like your personal information corrected, updated, amended, or removed, please contact the customer (“data controller”) with whom you directly interact.
9. Residents of the United States
9.1 California and Virginia Residents
Under the California Privacy Rights Act (‘CPRA’) and Virginia Commonwealth Data Protection Act (‘CDPA’), residents of California and Virginia have certain rights regarding the personal information that businesses collect and process about them. This includes the rights to request access or deletion of your personal information, as well as the right to direct a business to stop selling or sharing your personal information.
We are required to detail the categories of personal information we collect and/or share. The details of categories of personal information we collect and/or share are included in this policy.
We collect, and in the past 12 months have collected, the following categories of personal information for our business purposes:
Personal Identifiers.
Information collected by cookies and other technologies, including IP address.
Internet or other electronic network activity information, including app log information, content you view or engage with, and app, browser and device information.
Inferences drawn from any of the above categories of personal information.
While we do not sell personal information in exchange for any monetary consideration, we do share personal information for other benefits as defined by Cal. Civ. Code 1798.140(ad)(2). We have shared in the preceding 12 months personal information as necessary for specific “business purposes,” as defined by Cal. Civ. Code 1798.140(e) and as specified in this Policy. This includes sharing personal identifiers, commercial information, and internet or other electronic network activity with payment processing providers, customer relationship management, consulting, e-mail, product feedback, helpdesk services, advertising networks, website analytics companies, and event sponsors. You have a right to direct us not to sell or share your personal information. We do not sell or share the personal information of consumers who are under 16 years of age.
For more information on how to exercise your rights, including the list of privacy rights that may be available to you, or to access, review, update, correct, delete any personal information we hold about you, or exercise any other privacy rights available to you, including the right to opt out from selling or sharing your personal information, please contact us at David.rotenberg@argen.energy.
We aim to respond to your request within the required timeframes. If we need more time, we will inform you of the reason and extension period in writing. We will reply to you by mail or email, at your option. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
9.2 Right to Appeal – California and Colorado
If we do not take action on your request within the 45-day response period, or in the event of an extension, within the maximum 90-day response period, we will inform you in writing of the reasons for not taking action, as well as provide an explanation of any rights you have to appeal the decision.
9.3 Right to Appeal – Virginia and Connecticut
You have the right to appeal a refusal to take action on a request within a reasonable period after receiving our decision. Within 60 days of receiving an appeal, we will notify you in writing of any action taken or not taken in response to the appeal, along with a written explanation of the reasons for the decisions. If the appeal is denied, you will be given a method to contact the Attorney General of Virginia (if you are a Virginia resident) or Attorney General of Connecticut (if you are a Connecticut resident) to submit a complaint.
9.4 California and Delaware “Do Not Track” disclosures
In compliance with privacy regulations in the United States, including the laws of California and Delaware, we want to clarify our stance on honoring your browser's "Do Not Track" settings concerning targeted advertising. ArgenEnergy follows the guidelines outlined in this Policy and does not monitor or respond to Do Not Track browser requests.
10. Privacy Policy Changes
We may periodically update this Policy to reflect changes in our information practices. To stay informed about our latest privacy practices, we encourage you to review this Policy periodically.
11. Contact UsIf you have any questions about this Policy, please contact us at David.rotenberg@argen.energy.
